Warranty Coverage:
- Duration: 2 years from the date of purchase.
- Coverage: Includes any defects in material and workmanship related to the paint finish, such as cracking, peeling, or fading.
- Quarterly Check-Ups: Scheduled inspections every three months to assess the condition of the paint and address any issues early on.
Warranty Terms:
- Maintenance Requirements: The door must be properly maintained according to the manufacturer’s guidelines, including regular cleaning and avoiding potentially damaging chemicals.
- Exclusions: Does not cover damage caused by misuse, accidents, unauthorized modifications, or failure to follow maintenance instructions.
- Service: Any necessary repairs or touch-ups will be performed by APEX or an authorized service provider at no additional cost.
Check-Up Process:
- Inspection: A technician will inspect the door’s paint finish, hardware, and overall condition.
- Report: A detailed report will be provided, noting any issues and recommended actions.
- Repairs: If any defects are found, they will be repaired or touched up as needed.
Customer Responsibilities:
- Reporting Issues: Customers should report any concerns or issues with the paint finish as soon as they are noticed.
- Scheduling: Ensure quarterly check-ups are scheduled and attended to maintain the warranty.
Extended Warranty Option:
- Availability: Customers have the option to purchase an extended warranty for an additional fee.
- Extension Duration: The extended warranty can be purchased for an additional 1, 2, or 3 years.
- Benefits: Extended warranty includes all the same coverage, terms, and check-ups as the initial 2-year warranty.
- Purchase Window: Customers can opt for the extended warranty any time before the initial 2-year warranty expires.
- Cost: Pricing details for the extended warranty will be provided upon request.